Return Policy

Thank you for shopping with Nexlane LLC. We strive to ensure your complete satisfaction with our products/services. Please review our policy below regarding returns, refunds, and exchanges.

1. Eligibility for Returns & Refunds

• Physical Products: Must be returned in original condition, unused, and in their original packaging within [X] days of delivery (e.g., 30 days).
• Digital Products/Subscriptions: Due to their nature, these are typically non-refundable unless defective or in violation of our terms.
• Services: Refund eligibility depends on the service agreement (e.g., cancellations made within [X] days).

2. How to Initiate a Return

1. Contact Us: Email Nexlaneinc@gmail.com within the eligible return period with:
   • Order number.
   • Reason for return.
   • Proof of purchase (receipt/invoice).
2. Approval: We will respond with instructions for return shipping (if applicable).
3. Ship Back: Send the product to the provided address (customer may cover return shipping unless the return is due to our error).

3. Refund Process

• Approved refunds will be processed within [X] business days (e.g., 7–10 days) to the original payment method.
• Shipping costs are non-refundable unless the return is due to our mistake (e.g., wrong item shipped).

4. Exchanges

• Exchanges for defective or incorrect items are subject to product availability. Contact us to arrange an exchange.

5. Non-Returnable Items

The following cannot be returned:

• Products damaged due to misuse or unauthorized modifications.
• Personalized/custom-made items.
• Digital downloads (if already accessed).

6. Damaged or Defective Items

If you receive a damaged/defective item, contact us within [X] days (e.g., 7 days) of delivery with photos/video evidence. We will replace the item or issue a refund.

7. Contact Us

For questions about returns, email:
Email: Nexlaneinc@gmail.com
Address: 9407 NE Vancouver Mall Dr, Ste 104 #2393, Vancouver, WA 98662